Reporting charging point and billing issues
Charging point issues
You can report an issue with an electric vehicle charging point by calling ChargePlace Scotland on 0808 281 3507. Please quote the charge point ID number when reporting an issue. You can also using their online form.
ChargePlace Scotland will log the charging point fault in their system. They notify the owner and charging point manufacturer. ChargePlace Scotland do not own any electric vehicle charging points on the network. They are not responsible for repairs and maintenance.
Payment issue
. You can now pay as you complete a charge rather than pay monthly. When you end a charging session the total cost will be debited from the bank details held on your account.
If you use ChargePlace Scotland’s pay as you go service, WebPay, or contactless, you may see a payment hold on your account. Once your charging session has ended this will be updated to the final cost of your charging session.
You can report a payment issue by calling ChargePlace Scotland on 0808 281 3507 or by emailing ChargePlace Scotland.
If you still have questions about a ChargePlace Scotland payment, you can email the Council.
So, we can look into your query, please tell us
- ChargePlace Scotland account holder name
- email address
- account/RFID card number (if available)
- invoice number (if available)
- electric vehicle charge point location and ID number
- charging session details (date/time).
You can also contact ChargePlace Scotland for any account/billing issues by calling 0808 281 3507 or by emailing ChargePlace Scotland.