We are committed to providing high-quality services for our customers. To help us do this, we value and welcome any feedback on our services, including any comments, complaints or suggestions you may have.
The most efficient way to resolve a problem is to contact the relevant service area in the first instance.
For example if your household bin was not collected then Contact waste.
To report a road or streetlight problem contact roads and streetlights.
If you've contacted us by telephone, we'll sometimes send you a customer satisfaction survey by text message afterwards. Taking part is optional and any feedback you give will be used by our improvements team.
If you want to make a complaint showing your name, you will need to , and then return to this page.
For issues with this form check our help page or email customer.care@edinburgh.gov.uk.
Customer Care opening hours
- Monday to Thursday between 10am and 4pm
- Friday from 10am until 3pm.
Download our complaints procedure (PDF) to find out about each stage of the complaints process.
Other comments and complaints
Find out about social work advice and complaints or education advice and complaints.
You can to the Commissioner for Ethical Standards.
When behaviour makes it difficult for us to manage complaints
Sometimes the way someone acts makes it difficult for us to deal with their complaint. Read about our policy on protecting colleagues from unacceptable behaviour.
Customer care
Address: Waverley Court,4 East Market Street,
Edinburgh,
EH8 8BG